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Services
Product maintenance and support
After starting a project, our Gentics Support Team is available to help you with support and maintenance.
The following maintenance contracts for Gentics products are available:
Our Gentics Helpdesk is available for helping you regarding any product problems. Furthermore you get 5 free requests (tickets) per month for questions and change requests. All minor and major updates of our products are for free – this allows you to be up-to-date! The Gentics Support Team analyzes bugs right on your server infrastructure. Our Gentics Helpdesk is available for inquiries regarding any product problems. Furthermore you have 1 free request (ticket) per month for questions and change requests. All minor updates of our products are for free – this allows you to be up-to-date! The Gentics Support Team analyzes bugs right on your server infrastructure.
Gentics maintenance PREMIUM
Gentics maintenance BASIC
Requirements for maintenance and support:
- Internet access to the server in order to receive updates (https://secure.gentics.com)
- Remote access capabilities for hands on support (for instance: VPN)
We also offer SLAs (Service Level Agreements) for an additional charge.
Gentics helpdesk takes care of your intranet and website.
Gentics and their
» Certified Solution Partners
are your competent point of contact for flexible support agreements.
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